QUIS15 takes a broad interdisciplinary and international view of service excellence in management. The topics are representative but not exclusive.

· Customer experience

· Customer satisfaction and loyalty

· Healthcare service

· Hospitality service

· Human resource management service

· New service development

· Not-for-profit and government service

· Platform based strategies and innovations

· Service business model

· Service ecosystem

· Service design

· Service for the bottom of the pyramid

· Service innovation

· Service leadership and culture

· Service dominant logic

· Service operations management

· Service outsourcing

· Service pricing and revenue management

· Service productivity enhancement

· Service quality & performance management

· Service recovery & complaint management

· Service science, management & engineering

· Service strategy

· Service supply chains

· Services in manufacturing companies

· Social media & interactive service channels

· Technology & e-service

· Theoretical perspectives on service

· Transformative service

· Other topics related to service



Researchers and practitioners are invited to submit an abstract for consideration for presentation at QUIS15 in Porto, Portugal, June 12-15, 2017. Each abstract must have a maximum of 500 words. All submissions will be reviewed by the conference committee and acceptance will be based on its contributions to theory, research and/or implications for practice for service management. By submitting an abstract, at least one of the authors agrees to attend QUIS15 if the work is accepted.

Authors of accepted abstracts will have the option of submitting an extended abstract (1000 words) or a complete paper (maximum 10 pages). Only complete papers have the chance to win the Best Paper Award, which will be presented during the conference.

Special issues with selected papers from QUIS15 will be published in:

· Journal of Service Management

· Journal of Service Theory and Practice (formerly Managing Service Quality)



Important Deadlines

Abstract submission: November 15th, 2016

Notification of acceptance: January 15th, 2017

Submission of final papers or extended abstract: March 31st, 2017