Faculdade de Engenharia da
Universidade do Porto
Master
in Services Engineering and Management
Service
Operations Management and Logistics
_______________________________________________
Students,
Teams and Themes and Assessment
The Students must be organized in
exactly 9 teams.
1. (group assessment)
Preparation of a theme for a class.
(mandatory for all the
students)
(10% of the final mark)
- The students will be organized in
exactly 9 teams with 4 to 5 students per team.
- Each team will be assigned to one of the
9 central themes of the course:
- Service Facilities - Location
decisions
- Service Facilities - Design and
Layouts
- Service Facilities - Warehousing and
storage layouts
- Service Facilities - Bottlenecks and
queuing
- LEAN in Services
- Capacity Management
- Logistics Issues
- Supply Chain Management
- Facilitating Goods
- The team must prepare a class of
approximately 2H00 that can include:
- a presentation;
- small case studies to be discussed in
small groups;
- quantitative exercises to be made in
class or outside;
- some games that illustrate the
concepts related with the theme;
- additional information about the theme
- The students must have at least one
meeting with the teacher during the preparation of the theme
for the class.
2. (individual
assessment) Closed book quiz at the
beginning of next class on the theme prepared by the student's
team
(mandatory for all the students of the team)
(20% of the final mark)
3. (individual assessment) Closed
book quiz at the beginning of next class on the themes
prepared by the other teams (see Plan and Contents for the dates)
(this part of the assessment can be improved though a
closed book exam at the end of the semester)
(50% of the final mark - best five marks out of eight quizzes)
4. (group
assessment) Presentations
(24 May and 31 May)
(mandatory for all the students)
(20% of the final mark)
- Each team must choose one of the
activity sectors of the following list and a corporation
within that activity sector.
- Examples of activity sectors are:
Retail
Health care
Telecommunications
Tourism
Hotels
Restaurants
Transportation
Education/Schools
Non profit/aid organizations
Events
Repair/maintenance services
Utilities (electricity, gas, etc...)
- The presentations must take a maximum of
20 minutes (+ 10 minutes for discussion).
- The criteria to evaluate the
presentations are in the following table:
Plan and Contents
